Support & Frequently Asked Questions

Do I need a PayPal account?
No, you do not need a PayPal account. You may check out using your credit card. We simply use PayPal to authorize your purchases with your bank. PayPal’s policy requires us to state that your transactions (when using a PayPal account, or checking out with a credit card) are secured by PayPal.

When taking a course, can I start and stop, or do I have to take the whole thing in one session?
Through our Learning Management System (LMS) on DSEG, you can start and stop at your discretion. Each class is divided into sections, called Lessons. Each lesson can be started and stopped at will, and progress will be saved automatically.

Can I take a test more than once? What if I don’t pass the first time?
You can take the test multiple times, if you don’t pass the first time.

How will I receive a copy of my certificate?
Your certificate will be presented as a download link when you successfully pass an exam. It will also appear as an additional download link in your account, next to the completed course.

We want to purchase multiple courses, or several of the same course to certify our staff. Do you offer a bulk discount?
Yes, we do. Please contact DSEG directly to inquire. Visit the Contact DSEG page to contact us!